Effective Date: January 18, 2025
Website Owned by – Harmanjot Kaur Grewal
At opengatemarket.com, we strive to provide the highest quality digital products. Since our products are downloadable and non-tangible, we generally do not offer refunds or returns. However, we understand that in certain circumstances, exceptions may be necessary. Please read our policy carefully for further details.
Digital Products (eBooks, PDFs, Themes, AI Automations, etc.)
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No Refunds: Due to the nature of digital products, we do not offer refunds once the product has been purchased and downloaded.
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Defective or Incorrect Products: If you experience any technical issues with the product, such as a corrupt file or an incorrect download, please contact us within 7 days of purchase at support@opengatemarket.com. If approved, you’ll be automatically refunded and credited to your original payment method within 10 business days. We will work with you to provide a working version of the product or offer a replacement if applicable.
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Product Compatibility: It is the buyer’s responsibility to ensure that the product is compatible with their system. We provide detailed information on system requirements on the product pages. If you encounter compatibility issues, please reach out to our support team for assistance.
Subscription Products (If Applicable)
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Cancellation of Subscription: You can cancel your subscription at any time before the next billing cycle to prevent further charges. Cancellations must be done before the renewal date to avoid being billed for the next period.
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Refunds for Subscription Charges: We do not offer refunds for charges already made. However, if you feel that the subscription was charged incorrectly, please contact us within 7 days for further assistance.
Refund Request Process
If you feel a refund is absolutely necessary, please email us at support@opengatemarket.com within 7 days of your purchase with a detailed explanation of the issue. Refund requests are handled on a case-by-case basis and will be reviewed according to the circumstances.
If you feel a refund is absolutely necessary, please email us at support@opengatemarket.com within 7 days of your purchase with a detailed explanation of the issue. Refund requests are handled on a case-by-case basis and will be reviewed according to the circumstances.
If your refund is approved, the refund process will begin within 2–3 business days. The refunded amount will be credited to your bank account or original payment method within 5–10 business days, depending on your bank or payment provider’s processing time.
Contact Information
If you have any questions or concerns about your purchase, feel free to reach out to our support team:
Email: support@opengatemarket.com
Please ensure you read the product description carefully before making a purchase. By purchasing from opengatemarket.com, you agree to the terms of this refund and return policy.
Cancellation Policy
At opengatemarket.com, we strive to provide a seamless shopping experience. However, we understand that sometimes situations may arise where you may need to cancel your order. Below is our cancellation policy:
1. Digital Products (eBooks, PDFs, AI Automations, Shopify Themes, etc.)
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No Cancellations: Due to the nature of digital products, cancellations are generally not accepted once the purchase has been completed and the product has been downloaded or delivered.
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Exceptions:If you encounter technical issues with your digital product (such as a corrupt file or wrong item delivered), please contact us within 7 days of purchase at support@opengatemarket.com. We will assess the issue and provide a solution or a replacement product. the product will be replaced within 24 hours.
2. Subscription Products (If Applicable)
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Cancel Anytime: You can cancel your subscription to any service or product at any time before the next billing cycle. Cancellations must be made before the renewal date to avoid being charged for the next period.
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No Refunds for Past Charges: We do not offer refunds for charges already made. However, you will not be charged for the following cycle after cancellation.
3. How to Cancel an Order
To cancel an order, please contact our support team at support@opengatemarket.com with your order details. We will process the cancellation request as quickly as possible and confirm the cancellation via email.
Customer Support
If you have any questions regarding cancellations, feel free to reach out to our customer support team:
Email: support@opengatemarket.com